BOOKING POLICY
When booking an appointment with us, you are agreeing to our cancellation policy. This can be found on our website.
Bookings, for all services, for all clients and are grateful for your understanding on doing so. The deposit will be taken when you book your appointment and will be taken off your bill when you pay for the service or treatment you have received. The deposit will be fully refunded if you cancel, as long as you give us at least 48 hours’ notice.
If you give us less than 48 hours’ notice but we are able to fill the appointment, we will either refund the deposit
or put it towards the cost of your next appointment.
The deposit will be fully refunded if a service or treatment is unsuitable for you or cannot be provided for any reason.
For insurance reasons, a skin test is required 48hrs prior to any chemical service. It is the clients responsibility to
ensure the skin test has been carried out by us. Failure to do so
CANCELLATION POLICY
Your appointment is important to your stylist here at Series Jamaican Locs. Your appointment is reserved for you and whilst
we understand that sometimes things come up, we respectfully request at least 48 hours notice for cancellations.
Please understand that when you forget or cancel your appointment without enough notice, we miss the opportunity to fill the
appointment space.
We send out a reminder text/email to remind you your appointment 48 hrs prior, should you know that you cannot attend then
please get in touch by telephone on 08067741014 to advise us at your earliest convenience. We require a deposit for all scheduled appointments, should you not give 48hrs notice or fail to attend, then your deposit is used as payment for the reserved time.
3 counts of late cancellation/no-shows will automatically require your service to be paid in full to enable us to schedule your
appointment.
Please call us on 08067741014 to cancel or re- arrange your appointment at your earliest convenience. Our opening times can be found on our website and all social media. If we are closed and you need to get in touch to reschedule or cancel, then please email:info@seriesjamaicanlocs.com.ng
RIGHT TO REFUSE
Our establishment has the right to refuse service to anyone who is under the influence of alcohol or drugs, behaves inappropriately towards our staff, or can pose a threat to our business. We have a zero tolerance on aggressive, offensive, intimidating or disrespectful behavior towards our staff or any other visitor to our salon. If you are deemed to be behaving in any of the above manners then you will be asked to leave.
TIME KEEPING
If you are running late, we will do our best to fit you in, but we may not be able to provide the full service or treatment. Should you then decide not to continue with the service or treatment as a result of the service being cut short, then the cancellation policy above applies. On the rare occasion that your stylist/therapist may be running behind for whatever reason then you will still receive the full service booked.
CHILD ATTENDANCE POLICY
To guarantee the comfort of all of our clients, we do not allow children to attend appointments in the salon unless it is their own appointment. Failure to follow this policy may result in the appointment needing to be rescheduled and may incur a late cancelation fee. Should you have a childcare issue or have a new born, please contact us prior to your appointment as sometimes exceptions can be made.
ADVANCE PAYMENTS
We will take payment in full at the time of booking:
if you have missed several of your last appointments with us.
In case of a late cancellation or no-show, we will keep an amount of the advance payment that genuinely reflects the loss we have suffered as a result of the late cancellation or no-show.
If we are able to fill your slot, we will only keep an amount of the advance payment which covers our costs of finding another client.
REFUND POLICY
If you are unhappy with your service, we will gladly work with you to fix it, but due to the nature of the service, we do not offer refunds
PRODUCT & TOOL REFUND POLICY
We do not provide refunds of any kind. However if a product is faulty then please advise us within 48 hours of your purchase and return the products at your earliest convenience so that we can exchange it. This does not apply to electricals, any fault with electrical items will need to be taken up with the manufacturer.
PRICING POLICY
Our salon pricing may occasionally vary. For accurate pricing please request a complimentary in-salon consultation.